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Simple, scalable, and jargon-free support packages
You shouldn’t have to chase updates or worry when something breaks. Our support packages are built for business owners who want peace of mind—whether we built your website or not.
Each plan includes the essentials, with optional extras for more tailored attention. And if your needs shift, you can upgrade or adjust anytime.
Compare Our Support Tiers
Choose the care level that fits your business and scale up when you're ready.
Feature / Tier | Maintain | Optimise | Grow | Partner |
|---|---|---|---|---|
£49
per month | £149
per month | £249
per month | £649
per month | |
per month | per month | per month | per month | |
Bug fixes & content tweaks* | Up to 1 hours/month | Up to 2 hours/month | Up to 3 hours/month | Up to 8 hours/month |
Up to 1 hours/month | Up to 2 hours/month | Up to 3 hours/month | Up to 8 hours/month | |
Email hosting support | Up to 10 inboxes | Up to 20 inboxes | Up to 50 inboxes | 50+ inboxes |
Up to 10 inboxes | Up to 20 inboxes | Up to 50 inboxes | 50+ inboxes | |
Security & uptime monitoring | Yes | Yes | Yes | Yes |
Website plug-in and app support | Yes | Yes | Yes | |
Google Business Listing Support | Up to 2 listings | Up to 10 listings | 10+ listings | |
Up to 2 listings | Up to 10 listings | 10+ listings | ||
Dedicated account manager | Yes | Yes | ||
Performance & SEO insights** | Chargeable | Chargeable | Yes | Yes |
Content creation & social media** | Chargeable | Chargeable | Chargeable | Equivalent of 1 x blog post/month |
Equivalent of 1 x blog post/month | ||||
Strategy call (quarterly) | 1 x 30-minute video call | |||
1 x 30-minute video call | ||||
Emergency response SLA | 48-hour response guarantee | |||
48-hour response guarantee | ||||
Need something bespoke? Just ask—these packages are flexible
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Need something tailored? Custom support plans are available for more complex sites or unique needs. Just let us know.
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Looking to bundle website hosting and re-builds? Ask about our combined packages for added savings.
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